Trek and Travel Reviews

Wide Selection: Trek stores typically offer a wide range of Trek and Bontrager products, including high-end models like the Madone 9.9.

Good Mechanics: Some users have reported that the mechanics at Trek stores are excellent, ensuring that bikes are properly tuned and road-safe.

Good Fitters: The fitters at Trek stores are often praised for their expertise, helping customers find the right bike fit.

Extensive Range: Stocks Australia's best range of high-quality outdoor and camping gear, clothing, and backpacks from trusted brands.

Knowledgeable Staff: Provides expert advice to ensure customers select the right product for their trip.

Friendly and Professional: Known for its friendly, professional, and enthusiastic staff who genuinely care about helping customers.

Positive Feedback: Customers praise the store for its old-school customer service and helpful advice.

Personalized Service: Feels more like a friendly local shop than a big brand store, offering a personalized shopping experience.

Unique Experience: Described as a hidden gem by customers, indicating a unique and valuable shopping experience.

Satisfied Customers: Customers have expressed gratitude and satisfaction with the store, with some even crediting them with saving their lives.

Premium Products: Ideal for planning an adventure, offering premium products and knowledgeable staff.

Local Community: Provides a community feel, making customers feel welcome and supported.

Poor Customer Service: Many users have reported negative experiences with customer service, including indifference from staff and a lack of interest in helping customers.

Inefficient Assembly: Some customers have experienced poorly assembled bikes, with issues such as flat tires and improperly installed parts.

Limited Personalization: The stores often focus on selling Trek and Bontrager products, which may not meet the specific needs of all customers.

Sterile Environment: Some users have described the stores as feeling sterile and lacking in a personalized shopping experience.