Trek and Travel Reviews
(Rated by 13 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.6
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.3
- Shipping & Delivery4.5
- Good Value4.0
- Customer Service4.5
- Return Policy4.4
Recent Customer Reviews (13)
Joseph Duncan
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Lewis James
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Dorothy Sosa
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Isabella Slof
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Charles Selzer
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Tilly Henry
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Gustavo Ferreira
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Heike Zimmer
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Curtis Guernon
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Charlie Thompson
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Trek and Travel Pros & Cons
Pros
1
Wide Selection: Trek stores typically offer a wide range of Trek and Bontrager products, including high-end models like the Madone 9.9.
2
Good Mechanics: Some users have reported that the mechanics at Trek stores are excellent, ensuring that bikes are properly tuned and road-safe.
3
Good Fitters: The fitters at Trek stores are often praised for their expertise, helping customers find the right bike fit.
4
Extensive Range: Stocks Australia's best range of high-quality outdoor and camping gear, clothing, and backpacks from trusted brands.
5
Knowledgeable Staff: Provides expert advice to ensure customers select the right product for their trip.
6
Friendly and Professional: Known for its friendly, professional, and enthusiastic staff who genuinely care about helping customers.
7
Positive Feedback: Customers praise the store for its old-school customer service and helpful advice.
8
Personalized Service: Feels more like a friendly local shop than a big brand store, offering a personalized shopping experience.
9
Unique Experience: Described as a hidden gem by customers, indicating a unique and valuable shopping experience.
10
Satisfied Customers: Customers have expressed gratitude and satisfaction with the store, with some even crediting them with saving their lives.
11
Premium Products: Ideal for planning an adventure, offering premium products and knowledgeable staff.
12
Local Community: Provides a community feel, making customers feel welcome and supported.
CONS
1
Poor Customer Service: Many users have reported negative experiences with customer service, including indifference from staff and a lack of interest in helping customers.
2
Inefficient Assembly: Some customers have experienced poorly assembled bikes, with issues such as flat tires and improperly installed parts.
3
Limited Personalization: The stores often focus on selling Trek and Bontrager products, which may not meet the specific needs of all customers.
4
Sterile Environment: Some users have described the stores as feeling sterile and lacking in a personalized shopping experience.
Trek and Travel Features and Benefits
Features
Extensive Range
Stocks Australia's best range of high-quality outdoor and camping gear, clothing, and backpacks from trusted brands.
Knowledgeable Staff
Provides expert advice to ensure customers select the right product for their trip.
Friendly and Professional
Known for its friendly, professional, and enthusiastic staff who genuinely care about helping customers.
Positive Feedback
Customers praise the store for its old-school customer service and helpful advice.
Personalized Service
Feels more like a friendly local shop than a big brand store, offering a personalized shopping experience.
Unique Experience
Described as a hidden gem by customers, indicating a unique and valuable shopping experience.
Satisfied Customers
Customers have expressed gratitude and satisfaction with the store, with some even crediting them with saving their lives.
Premium Products
Ideal for planning an adventure, offering premium products and knowledgeable staff.
Local Community
Provides a community feel, making customers feel welcome and supported.